Privacy Policy

This policy describes how Constella Mobile and Orion Software LLC (“Constella,” “we,” or “us”) handle information when you use our website, iOS app, Android app, customer dashboard, and support services.

Information we collect

Account and contact information: Firebase user ID, verified email address, optional display name, linked phone number, profile photo, and authentication provider. Phone numbers used for Firebase verification are sent to and stored by Google for verification, spam prevention, and abuse prevention.
Travel preferences: an optional first destination and, only after you choose to share it, country/region information supplied by Vercel at the network edge for aggregated geographic reporting. Constella does not request or store coordinates or your raw IP address for this feature.
Service and transaction information: eSIM identifiers and status, plan type, allowance, remaining usage, coverage, purchase amount/currency/status, and Square payment references. Constella does not store full card numbers.
Product activity: allowlisted events such as account setup, dashboard use, eSIM creation, and plan purchase, with platform, time, and limited non-sensitive properties.
Support information: messages you send to support and related account context.

How we use information

We use information to authenticate your account, provide and support eSIM service, process one-time purchases, prevent fraud and payment replay, show usage and purchase history, improve reliability, satisfy legal obligations, and protect Constella and its users.

Service providers

Constella uses Firebase for authentication and data storage, Square for payment processing, Maya Mobile for eSIM provisioning and usage, Vercel and Heroku for application hosting, and email providers for account and support communications. These providers process information under their own terms and security programs.

Retention and deletion

You can request account deletion from the dashboard or mobile apps. We delete the Firebase account and customer profile/eSIM records, subject to provider availability and legally required retention. Minimal pseudonymized payment anti-replay, security, tax, and audit records may be retained where necessary.

Your choices

Profile photo, destination, product-email preference, and country/region sharing are optional. You may request access, correction, or deletion by contacting support.

Security and children

We use encrypted transport, authenticated access controls, and role-protected administration. No system is completely secure. Constella is not directed to children under 13.

Contact